<%= t('tech.pool.title', 'Tiket Baru') %>
<%= t('tech.pool.subtitle', 'Daftar keluhan yang belum ditangani') %>
<%= tickets.length %>
<% if (tickets.length === 0) { %>
<%= t('tech.pool.empty', 'Tidak ada keluhan baru saat ini.') %>
<%= t('tech.pool.empty_hint', 'Semua pelanggan berjalan normal.') %>
<% } else { %>
<% tickets.forEach(ticket => { %>
<%= t('tech.ticket.open', 'Belum Ditangani') %>
<%= new Date(ticket.created_at).toLocaleString('id-ID', {day: '2-digit', month: 'short', hour: '2-digit', minute:'2-digit'}) %>
<%= ticket.customer_name %>
<%= ticket.customer_address || t('tech.ticket.no_address', 'Tidak ada alamat') %>
<%= ticket.subject %>
<%= ticket.message %>
<% }) %>
<% } %>
<%- include('partials/bottom_nav') %>